You may have placed an order, but you may have had an old email or an incorrect email attached to the order or you may no longer connected to that email.
That's all right, there's still a way to access the templates you've purchased.
You'll need two things to access your purchased templates if you don't have access to your email to access your new JetTemplate account.
1. The fastened email to the order.
2. Etsy's order number.
You can access your account if you have these two things.
Go here to the login page of JetTemplate.
Enter your order's email and click "Continue."
Under the "Continue" button, you will see a message. Click the titled link: "Don't have access to this email?"
Then enter the number of the order. Under your "Purchases" section, you can find this order number in Etsy. Click "Continue" after entering the order number.
You will gain access to your account if you have entered the correct email attached to the order and the correct order number. You can set your account password and gain access to your purchased templates on the next page.
If you still do not seem to be able to enter your account, please contact the shop from which you purchased and they can help you access your account.